Meet Tom Sexton, our long-serving IT whiz!

Passionate about learning new things and keeping abreast with the rapid changes in the IT field, Tom Sexton is someone who combines a solid understanding of computer fundamentals with years of hands-on experience and troubleshooting skills.  As Director of IT at Hendrix Business Systems, Tom is proud of his accomplishments over the 30 years that he’s been with the company.

Looking back, Tom says he has absolutely no regrets. Tom started his career as a delivery driver for A.F. Dancy Company in 1973.  In 1974 he learned how to repair the then highly popular IBM Selectric typewriters, a skill he developed and used to repair end user’s equipment and on occasion, even other dealer’s equipment. When the typewriter business faded, Tom had to change his business model where his focus was more on computers and computer repairs. He has always loved the challenge of taking something that is broken and fixing it, whether it be mechanical or nowadays, digital.

In December 1987, Tom was in the process of closing his business in Charlotte and selling store fixtures when Roger Hendrix and Kurt Hendrix came to buy some shelving.  They had a conversation during that encounter and Tom was invited to visit the Hendrix store in Monroe since he was at the time deciding what was going to come next in business. Tom choose Hendrix because he saw this as an opportunity to get in on the ground floor of a growing company.  Hendrix Business Systems has a great staff of employees and they take pride in providing their customers with a product or service, often the same day or next. They are flexible to their customer’s needs much more than their competitors. Whilst their competitors take an average of 4 days to set up and connect after delivering a machine, Hendrix usually delivers, setup and connect the same day.  Providing exceptional customer service is a priority to the company and taking care of its staff is equally important and this is one of many things that make Tom feels at home. Just over 30 years later, Tom frequently pats himself on the shoulder for making the decision to join the Hendrix Business Systems family.

As the business grew, the need for tracking service calls by other means than paper notes became apparent.  Tom is still today very proud of the customized database program he wrote to enter, track and print service calls and invoices on an electronic typewriter.  Since the program was custom, modifications were easily made to accommodate business growth and needs. In recent times, Tom completed the implementation of a network and telephone system, which gives the company the ability to connect and manage all their branches under one standard communication platform, another challenging project successfully completed of which he is proud.   One of Tom’s proudest moments was when Roger Hendrix presented him with a crystal plaque celebrating his 25 years with Hendrix Business Systems. Tom’s innate ability to be a problem solver also helped him receive a letter of commendation for writing a program for a local volunteer fire department to track ambulance response calls. So when he is not busy writing programs or doing anything IT related, you might be surprised to know that as much as he loves technology, he’s not on social media as he’s not a fan. Instead, he’s likely to be at the movies, going to comedy clubs, taking a trip or just simply listening to music as he finds this most enjoyable.

Tom credits his parents and eight years of private school for molding the person he is today. He also believes that without trustworthiness and truthfulness, no-one can succeed in anything.

So the next time you have an interaction with Tom Sexton, just remember that he, just like everyone else here, is ready and willing to make your experience with Hendrix Business Systems a memorable and satisfying one. Come in and see us, or click here to learn more about the services we offer.

Canon imagePRESS C850 Digital Color Press Series- expanding its application versatility

Expanded Versatility of Canon imagePRESS C850 Digital Color Press Series Allows Print Professionals to Produce Long Sheet Applications at High Volumes

MELVILLE, N.Y., May 24, 2018 – Canon U.S.A., a leader in digital imaging solutions, is building upon the success of its imagePRESS C850 Digital Color Press Series, announcing new optional add-ons and features designed to expand its application versatility. The new optional POD Deck Lite XL Long Sheet Feeder can help users of the imagePRESS C850/C750/C650 and imagePRESS C65 digital color presses to run continuous auto-duplexed long sheets of sizes up to 13 by 30 inches.

The expansion of the imagePRESS C850 Digital Press Series means print professionals who purchase these options can quickly and easily create applications such as book covers, six-panel brochures, dust jackets, maps, larger posters, banners, point-of-purchase signage, pocket folders and calendars – all in one workflow designed to be seamless and productive.

“The imagePRESS C850 Digital Color Press Series was already known for its rich, predictable image quality. Now, with the addition of the new POD Deck Lite XL Long Sheet Feeder, Canon is doing even more to help print professionals boost their productivity and exceed the expectations of their customers,” said Toyotsugu Kuwamura, executive vice president and general manager, Business Imaging Solutions Group, Canon U.S.A., Inc. “We are confident that users will enjoy this combination of vibrant image quality, versatility and long sheet applications that can now be created, resulting in a strong and smooth workflow.”

In addition to the long sheet feeder, the digital front end options for the imagePRESS C850 Digital Press Series now also incorporate the following updates:

  • Canon’s PRISMAsync Color Print Server version 6, which is now standard, offers embedded color verification and validation and can help a broad range of customers to achieve optimal, predictable print quality. The redesigned user interface further helps customers navigate quickly.
  • The imagePRESS Servers H300 V2 and G200 powered by EFI Fiery® technology provide new management tools to help users print jobs correctly the first time.
  • For the imagePRESS Server H300 V2, Canon now includes the new Media Librarian feature to help simplify the process of creating, editing and organizing media stocks on imagePRESS devices.

The imagePRESS C850 Digital Color Press Series offers users outstanding quality, productivity and versatility in a compact, scalable footprint. Designed for small-to-medium commercial, franchise, in-plant, transactional and quick printers, the imagePRESS C850 digital color press is equipped to handle a variety of media options including envelopes, and heavy, coated, and textured stocks up to 110 lb. Cover. It also supports validated heavier stocks up to 130 lb. Cover at an outstanding level of reliability and performance.


These latest product updates are now available.

For more information on Canon U.S.A., please visit

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2017† and is one of Fortune Magazine’s World’s Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries, please contact


Meet, our very own, Jeff Whitlock!

Jeff Whitlock grew up in Wilmington, North Carolina.  He graduated from John T. Hoggard High School and later Central Piedmont Community College where he started with a major in Architectural Technology and later switched to Electronics. In 1990, Jeff started off as a technician and worked his way up over the course of 28 years in the copier industry.  Three years ago Jeff was offered his current position as Director of Service by Roger Hendrix, the head of Hendrix Business Systems. He describes his current workplace as a great place to be. Since the company is family owned, Jeff thinks the open lines of communication throughout the organization makes it easier for him to do his job and to liaise with the employees in the other departments. Additionally, the company’s customer-oriented approach and willingness to listen and serve their customers are what makes them stand out from the rest of the competition and in turn generates new and repeat customers. This approach is one that Jeff highly appreciates about the company. In fact over the three years, he has been on board, his team has managed to increase the company’s First Call Effectiveness (FCE) from 55% to 75%, for which they won a national award for consistency. This is an accomplishment he is particularly proud of and when he speaks of it he often credits Barry Houser and Ezra Ethridge who acted as his mentors in his beginning years when he started in service management. They coached him on how to manage people effectively and how to run a service organization and he is very grateful for their guidance and influence in his career.

In his personal life, you may not have realized that Jeff is the holder of a second-degree black belt in Taekwondo. Through dedication and perseverance, he was able to reach this level of achievement. Even though he practices this form of martial art in his leisure time, he applies the same principles of self-discipline, quick thinking and never giving up to his projects and managing his team. When he’s not spending time with his family…namely wife Debra, son Jeffrey and two adorable beagles, he is usually snowboarding, learning more about Mustangs and muscle cars or hiking. Red Rock Canyon in Las Vegas, Nevada is a hiking destination that is indelibly etched in his memory, as he described the view as breathtaking.

Jeff lives by the mantra “honesty and integrity are the most important set of values to have.” Being “a man of his word” is also what he strives to help him stand out from the competitive professional landscape. With his son Jeffrey, like within himself and his professional team members, you can see these mantras taking shape.  These concepts blend perfectly with the corporate culture here at Hendrix Business Systems and it’s the reason why Jeff is such a great fit for us now and into the future. So please be sure to reach to our Director of Service now that you know him better and tell us what we can do to make your experience with us the best in the business.

What’s a Managed Print Service and Does Your Business Need It?

You might have heard of managed print services (MPS), but what exactly are they and how can your business benefit from them?

Does your business need a Managed Print Service?
In essence, MPS allow you to outsource all your printing and imaging requirements. Every job done by a printer, fax machine, copier or multifunction device is outsourced to an experienced vendor who will efficiently and cost-effectively handle larger printing projects for you at a set cost.

Some businesses can reap a lot of benefits from these services but, as with everything in life, there are pros and cons to consider.
Most printing equipment manufacturers offer managed print services which often come at a very competitive price and enable you to benefit immediately from any new technology. However, low prices usually only apply to the manufacturer’s own brand.

This solution only offers limited product flexibility but, if this isn’t a priority for your business, it can be a good option. It can simplify and streamline equipment acquisition and support while at the same time allowing you to control and monitor your monthly spend.
You no longer have to worry about printing equipment breaking down. Your MPS provider will take care of any repairs for you, so you can enjoy the peace of mind of knowing that any printer issues will be dealt with promptly.

Managed print services also allow you to monitor whether your staff are taking office supplies for personal use.
Furthermore, you’ll end up using less electricity, ink/toner, and paper – that’s not only great for the environment but it can save you time and money in the long run.

Managed print services are particularly useful if you’re running a larger company. It can alleviate cash flow problems because you always know exactly how much you’ll spend on your printing services. Your MPS provider can also provide good printing supplies at discounted prices.

Smaller businesses that only occasionally need to complete larger printing projects can get them printed by a professional printing service, like Helloprint. That way you’ll receive quality printouts without having to commit to an ongoing service.

For some businesses, managed print services can be a great way of saving money, time and nerves. MPS providers understand that their clients demand exceptional service and innovation, and are constantly working to improve their offering.

When choosing a provider, it’s important to take your time to fully understand what you will get out of it. Whether outsourcing these services makes sense for your business is something you have to decide for yourself.

Recap: Hendrix Business Systems Technology Showcase 2018

Hendrix Business Systems, Inc. recently successfully hosted our Technology Showcase event. This event took place at our recently expanded Charlotte, NC, Founders Hall location on April 12, 2018.

At Hendrix Business Systems, we sell a number of office products and software solutions. This event was the perfect opportunity for us to showcase to our clients and potential customers the variety of options we offer. 120 guests representing 51 companies attended and were treated to personal demonstrations of the products on hand. Lunch was catered by City Smoke and Aria.

Our technical showcase centered around demonstrations of our full suite of Canon and Xerox desktop printers, workgroup and high-production devices delivered by the manufacturer’s representatives, as well as our own Sales Representatives. In addition, we offered demonstrations of MBM ancillary finishing devices, such as cutters, folders, and shredders.

This year’s technology showcase, we added something new to the agenda; two special breakout sessions. The first breakout session, uniFLOW, covered areas such as print and copy cost controls, document security and mobile printing. The second breakout session, Square 9 Softworks, covered document capture automation, enterprise content management and business process management.

Hendrix Business Systems has been serving the North and South Carolina area for over 40 years with high volume copiers and printers. We take this opportunity to thank everyone who attended our event while looking forward to an even bigger and better showcase in 2019!

Welcome to our first e-Newsletter!

Welcome to our first monthly e-Newsletter. Our team at Hendrix Business Systems want you to get expert advice, the latest updates and tips on everything related to document management, managed print services (MPS), managed IT services and advanced services. The purpose of our monthly communication is to provide useful, educational, informative, and at times, entertaining content about our industry. Don’t worry about solicitations, sometimes we may feature a special offer, but generally we look to send out a healthy dose of useful tidbits that we hope will be of interest to you!

We encourage our clients and contacts to connect with us on our social media platforms. Follow us on our networks so you will be up to date on items that may be of interest to you and your friends and family.

Just click on the links below to become part of our online community as well. We would welcome and appreciate establishing a lasting relationship with you. Being connected online allows you to participate in conversations, send feedback, and enjoy the content we will be sharing with you.

Find us on: Facebook, Youtube, Linkedin and Twitter.

We hope you find our e-Newsletter issues as informative as we hope it would be …Enjoy!!

You’re invited to our Technology Showcase 2018 this Thursday! RSVP today!

On Thursday April 12th, we will be hosting our Technology Showcase for 2018. The event will be held at Hendrix Business Systems Founders Hall, 100 North Tryon Street, Suite 130, Charlotte NC. This event is jam packed with interesting speakers and topics, so stop by when you can between 10:00am and 4:00pm and be our guest.

Our first breakout session, uniFlow, starts promptly at 11:00 am. It will cover areas such as print and copy cost controls, document security and mobile printing.

The second breakout session, Square 9 Softworks, will begin at 12:30pm. This session will cover document capture automation, enterprise content management and business process management.

All sessions promise to be informative and engaging and fun, so make a special effort to attend.

This Technology Showcase is not an event to be missed. It will be catered by City Smoke. There is also the opportunity to win free prizes and most importantly it provides a forum where you can learn about and keep up to date with new technology in the document solutions industry.

We invite you to come and be a part of Hendrix Business Systems’ Technology Showcase 2018!

Hendrix Business Systems Celebrates Grand Re-Opening and Ribbon Cutting Event

Hendrix Business Systems, Inc. (HBS), a North and South Carolina independent Canon and Xerox office equipment dealer, hosted a special Grand Re-Opening and Ribbon cutting event with the Charlotte Chamber of Commerce and the American Heart Association of Charlotte, as well as, partners and clients as their guests. This event celebrated the newly expanded Uptown Charlotte Showroom and Laboratory located in Founders Hall, 100 North Tryon Street.





Another Satisfied Customer for Hendrix Business Systems!

Here, at Hendrix Business Systems, we are focused on delivering the best service during the time a customer entrusts us to take care of their equipment.  So much so, that we continue to enjoy one of the highest customer retention rates in the industry!  Below is an order about to be delivered to another satisfied customer! Click here for more!


Canon U.S.A. was recently named by American Security Today (AST) as a Winner of their 2017 Platinum ‘ASTORS’ Homeland Security Award

Canon U.S.A. was recently named by American Security Today (AST) as a Winner of their 2017 Platinum ‘ASTORS’ Homeland Security Award. The award recognizes our imageRUNNER ADVANCE platform, uniFLOW, and imageWARE Secure Audit Manager Express for “Best Access Control & Authentication Solution”.

AST 2017 Platinum ‘ASTORS’ Award Winner “Best Access Control & Authentication Solution” CANON U.S.A., INC. imageRUNNER ADVANCE, uniFLOW imageWARE Secure Audit Manager Express. The 2017 ASTORS Homeland Security Awards were presented on November 15, during the International Security Conference & Exposition (ISC East) held in the Jacob Javitz Convention Center in New York City. The awards, given by American Security Today, the premier provider of public safety information for Homeland Security, recognize outstanding product and services achievements and exciting new technologies in physical and IT security.

Canon’s imageRUNNER ADVANCE platform offers a range of security capabilities and options that can help facilitate the confidentiality, accessibility, and availability of information. Upon authentication, Universal Login Manager controls access to various functions to authorized users, and can help prevent sensitive information from being disclosed or distributed. Additional multilayered security solutions incorporated into the imageRUNNER ADVANCE platform include Hard Drive Encryption, Erase and Formatting, and IPsec support. Canon’s uniFLOW Solution can help save organization’s time and money by providing controls over its compatible printer and multifunction printer and scanner fleet. Its Secure Print functionalities and user tracking features help organizations of all sizes limit access to their confidential documents.