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Canon U.S.A. Ranked #1 Market Share Position in All U.S. A3 Laser MFP Segments in 2019

MELVILLE, NY, March 12, 2020 – Coinciding with its mission of developing advanced technology built to support its customers on their digital transformation journeys, Canon U.S.A., Inc., a leader in digital imaging solutions, has been ranked the Number One Market Share position in all U.S. A3 laser multifunction printer (“MFP”) segments, according to IDC’s U.S. Quarterly Hardcopy Peripherals Tracker, 2019 Q4 report. Canon is also the only vendor to rank among the top three market share leaders in the laser technology category across each US A3 and A4 Copier/MFP segment for color, monochrome, as well as combined monochrome and color markets, according to IDC.

Canon emerged as the top market share leader in the following A3 segments:

2019 US Laser A3 Copier/MFP (Monochrome and Color) – #1 Market Share Leader: Canon 24%
2019 US Laser A3 Copier/MFP (Monochrome) – #1 Market Share Leader: Canon 25%
2019 US Laser A3 Copier/MFP (Color) – #1 Market Share Leader: Canon 24%

The A3 market comprises mostly enterprise, corporate office and general office environments, while the A4 market consists of solutions designed for small businesses and home offices. To be recognized as a leader in both of these segments showcases Canon’s ability to benefit customers through a variety of its high-quality solutions. The company recently expanded its award-winning imageRUNNER ADVANCE color and monochrome MFP solutions through the introduction of the imageRUNNER ADVANCE DX MFP series, which offers advanced scan functionality, easy-to-implement cloud-ready capabilities, and a foundation of strong security.

“As one of the top-ranked U.S. patent registrants for each of the last thirty-four years, Canon is committed to developing technologies designed to drive innovation, and support customer and business needs,” says Shinichi Yoshida, executive vice president and general manager, Canon U.S.A. Inc. “To emerge as a top IDC Market Share leader across the monochrome, color, and monochrome and color U.S. A3 and A4 MFP laser categories is a great testament to our company’s diverse advancements, helping us stand out amongst others in the market.”

About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $33 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2019† and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.

Hendrix Business Systems Selected as a 2019 ENX Magazine Elite Dealer For Second Consecutive Year

October 17, 2019 – Toluca Lake, CA — ENX Magazine announced that Hendrix Business Systems, Inc. (HBS) was among the 137 companies chosen this year as a 2019 Elite Dealer for the year. HBS is an independent supplier of office imaging equipment, software, support, and related services and supplies with market presence in North and South Carolina.

“We are delighted to, once again, be awarded this honor for the second year in a row,” said Roger Hendrix, President and CEO of HBS. “Our team works extremely hard at each aspect of our business and it is nice to be recognized by industry experts, like ENX Magazine,” he continued.

ENX Magazine selected this year’s winners based on several criteria, including marketing prowess, digital transformation, leadership, work environment, technology, customer service and charitable endeavors. “In our eyes, an Elite Dealer makes a concerted effort to produce a winning experience for not just its clients, but its employees and vendors as well,” said Susan Neimes, managing editor of ENX Magazine and ENX The Week In Imaging. “A defined corporate culture and a willingness to embrace new technologies—and share them with their customer base—also goes a long way. There’s no one ingredient behind an Elite Dealer—it’s a confluence of many factors that lifts these performers above the rest.”

About ENX Magazine
ENX Magazine is a monthly publication dedicated to the office technology and document imaging industry since 1994. Now in its 26th year, ENX Magazine continues to deliver exclusive editorial coverage on market opportunities and issues, news and trends, company profiles, new products, and industry insights. With a monthly circulation of more than 27,000 hard copies, ENX Magazine serves as a leading integrated resource that brings together industry people, products, and business concepts and strategies for office technology industry professionals.
The magazine also publishes ENX The Week In Imaging, a weekly e-newsletter that provides news, profiles, technology and business updates, along with blogs from some of the industry’s most prominent players.

About Hendrix Business Systems, Inc.
Hendrix Business Systems, Inc. is a privately held, Charlotte-based technology company that specializes in providing businesses of all types and sizes with the highest quality imaging equipment and related software solutions. Founded in 1976 as an office equipment repair service company, Hendrix Business Systems, Inc. continues to operate with this same fundamental commitment to service by backing everything they sell with award-winning service. As an Authorized Canon®, HP® and Xerox® independent dealer, Hendrix Business Systems, Inc. offers the most reliable and advanced equipment available on the market today with specialists to implement solutions tailored to a variety of business environments. For more information, please visit hendrixbusiness.com.

Hendrix Business Systems Announces Acquisition of Nimble Technologies

Continues market share growth strategy in North Carolina

Hendrix Business Systems, Inc. (HBS), an independent supplier of office imaging equipment, software, support, and related services and supplies, announced today that they acquired Nimble Technologies of Charlotte, NC. The acquisition is a strategic maneuver to further increase HBS’ market presence in North and South Carolina.

Nimble Technologies originally opened its doors as Carolina Digital Solutions in 2010 as a full-service business equipment dealership focusing on reselling and servicing Xerox® products. In 2016, they rebranded the company as USA Copiers and steadily grew their customer base. Then in 2018, they reinvented themselves as Nimble Technologies continuing their growth on the office equipment side of the business, plus added consulting services that focused on print infrastructure security in the healthcare, legal, and financial industry segments.

“We are very pleased to add Nimble Technologies’ clients and their team’s expertise to the Hendrix family. We know that they placed top priority on offering high-quality products, such as Xerox®, and backed them with excellent technical support,” said Roger Hendrix, President and CEO of HBS. “These values will fit perfectly into Hendrix’s mission and current product lineup of Canon®, HP®, and Xerox®,” Roger continued. “We are confident that we can make this a smooth transition and our entire team will be working hard to build relationships with our new clients.”

“Hendrix Business Systems has successfully operated in the office equipment business for over 43 years,” said William Albaugh, Owner of Nimble Technologies. “I strongly believe that Nimble’s customers will be served exceptionally well by the Hendrix team. In short, they are a market leader with the resources proven to deliver the right solutions and exceptional technical service to their customer base.”

Hendrix Business Systems, Inc has been awarded the 2018 Platinum Partner Award from Canon !!

Hendrix Business Systems, Inc has been awarded the 2018 Platinum Partner Award from Canon !! Over the past year, our leadership and dedication to Canon and Canon Financial Services earned this prestigious recognition. Thank you for being such amazing partners, Canon & CFS!

Chuck Crotts TOP 2 Canon PRISMAsync Sales Representative in the Country

Congratulations, CHUCK CROTTS! Wednesday afternoon, Chuck Crotts was honored in a ceremony awarding him for his outstanding sales performance with Canon PRISMAsync. TOP 2 in the Country- WOW! In April, Chuck also participated in the PRISMA Leadership Winners Trip to Germany – he can’t be stopped (& we don’t want him to be!!)

PRISMAsync for Canon imagePRESS is a media-based workflow solution and a powerful color gamut which increases first-time-print output on any type of media. It also provides the extra edge in terms of print quality, productivity, and operator convenience.

Pictured: Roger Hendrix (CEO of Hendrix Business Systems, Inc), Chuck Crotts (Production Print Director of Hendrix Business Systems, Inc.) and Eric Hester (Canon)

Xerox Ready Install: New Printers Configured Remotely

Xerox Ready Install is a program that enables a Ready Install Analyst to configure your new Xerox printer or multifunction printer.  The analyst will, at your convenience and with your approval, remotely access your printer to complete the network configuration on your printer(s).

The Xerox Ready Analysts use industry leading remote access tools to configure your Xerox device(s) through the cloud.  Xerox Ready Install provides secure encrypted technology-based device configuration and it is the most effective way to expedite network connectivity.

Xerox Ready Install service is an alternative to having Xerox resources come to your site for new device installation support.  It is a “green” alternative that keeps service vehicles off the roads, also eliminating the possibility of missed appointments due to traffic. By using the Xerox Ready Install service, you can schedule the implementation of your new equipment when it is most convenient for you, saving you time and unnecessary hassle.

Here is how it works, first we will discuss what is required for the Ready Install implementation and you will select a time for implementation that is convenient for you.  After your new equipment arrives, using the secure Ready Install tools, your Xerox Ready Analyst will enable the features on your Xerox device. The video below will give you a quick overview of Xerox Ready Install.

Working with you and your Xerox Supply Chain partners, we simplify the device configuration to get you up and running as quickly as possible.  Depending on the configuration, Xerox Ready Install takes on average 30 minutes per device and the device will be fully operational once complete.

Let’s look at the requirements and what can be configured.


  • A computer with Internet connectivity located on the same network as the new Xerox device
  • An IT contact to ensure a smooth install and to provide any required network credentials to configure the device or print drivers.

What can be configured:

  • Machine IP Address
  • Hostname
  • Domain information
  • DNS information
  • Clone Files
  • Software Upgrade
  • Energy Settings
  • Date/Time Settings
  • Display Settings
  • Printing and Copy Defaults
    • Banner Sheets
    • Held Jobs
    • Alternate Paper
    • Paper Management
  • Scan to Email
  • LDAP
  • Active Directory
  • Network Authentication
  • Network Scanning
    • SMB
    • FTP
  • Workflow Scanning
  • Fax
    • Embedded Fax
    • Fax Forward
    • Internet Fax
  • Xerox® Standard Accounting Feature
    • Users
    • Groups
    • Limits
    • User Roles
  • Security
    • Image Overwrite
    • Secure Print
  • Print Drivers Deployment
    • Server Environments
    • Max 3 PC’s or Mac
  • PCL 6
  • PostScript
  • Address Book
    • Up to 5 entries

Please let your Xerox representative know if you have any questions about Xerox Ready Install. For additional information, please look at the Xerox Ready Install brochure and website.

Source: LINK

Meet our Director of Production Print, Chuck Crotts

In today’s fast pace, innovative world we find the need to be constantly developing our skills and expertise to keep up with technological advancements. Chuck Crotts’ ability to do so translates to eloquence, evolution, and synchronicity and has become more of a lifestyle choice than personality traits. Chuck is an uncanny math whiz and our Director of Production Print at Hendrix Business Systems.

Chuck attended North Carolina State in the mid-80s and had majored in Mathematics. He says he was always a numbers guy. After high school, he spent eighteen years working for a company called Applied Copier where he was Head of Production Print. His strong belief in always putting customers first was something he found he had in common with our CEO Roger Hendrix, and is what motivated him to join Hendrix Business Systems. It has been three years since Chuck Crotts has been serving in the capacity of Director of Production Print. In that time, he played a significant role in helping Hendrix Business Systems go from basically being nonexistent in the production print industry, to becoming the 15th largest production print dealer with Canon USA. Before, Hendrix was more of a workgroup dealer and although we sold production print, we did not specialize in it. But with Chuck here, production print has become more of a key focus for the business.

One of his major accomplishments was being successful in transitioning a Fortune 500 insurance company in-house print facility away from Xerox to a Canon stronghold. But Chuck can’t take all the credit for this job. He explains that all through the project, it has been a team effort, adding that, ‘We win together because of each other’.

“Our team’s ability to offer immediate and excellent customer service at just a phone call away and to be prompt in conflict resolution and customer queries is what sets us apart from our competitors.” – Chuck Crotts

Recently, his days have been spent focusing on the launch of a new division within production print. The Oce Colorado wide format product is an initiative to expand the capabilities of what Hendrix Business Systems offer to our customers. This new and exciting option comes because cut sheet printing is shrinking and the need for a new avenue arose.

“At Hendrix, every day we work towards exceeding our customers’ expectations. Not only do we aim to provide a service but we work towards building relationships, being a valued partner, and helping our customers achieve their goals.” – Chuck Crotts

For Chuck, honesty is the most valuable trait a person can have. This is a quality he got from his father, one of the biggest mentors in his life. Chuck thinks of his father as his hero and explained how he taught him pretty much everything that he knows. He enjoys watching his beloved Wolf Pack and other sports as well. When he is not at home catching up on some basketball, he spends his time with his wife, Leigh, his son, Lewis and his daughter, Kinkead. Kinkead is a competitive rower and the family enjoys supporting her at school events.

Chuck describes himself as blessed! He is grateful for his life and the people around him. He is happy that he gets to make a meaningful contribution through the work that he does.  So the next time you’re at Hendrix Business Systems, say ‘Hi’ to Chuck Crotts.

Hendrix Business Systems, Inc. Hosted Annual Technology Showcase

Hendrix Business Systems, Inc. hosted their annual Technology Showcase at their Charlotte, NC – Founders Hall location in early March. The event was a great success, drawing scores of both current and potential customers. Also in attendance were representatives from Hendrix’s current vendors such as Canon, Oce, Xerox, HP, NT-ware, and MBM. The atmosphere was bustling with lively conversations and personal demonstrations of all the latest technologies in the imaging and MPS industries. Everyone was treated to lunch catered by neighboring Aria Tuscan Grill.

“I love this event!  We have the privilege to invite our prospective and current clients to our amazing technical showroom and training center, where they can experience hands-on demonstrations on the newest technology.  Manufacturer’s representatives fly from all over the country to provide the most up-to-date information about the devices in the show, and we have our own specialists on hand answering any questions that our guests may ask” said Tim Manuel, Hendrix Marketing/Operations Manager. “Each year we offer something new to show to keep the event interesting and fresh. This year was special because we were featuring HP products for the first time; this is a new product line for us that we officially launched at the beginning of 2019.”

Never content to rest on success, Hendrix Business Systems is already planning next year’s Technology Showcase. In the meantime, they plan to hold similar events this year in their Raleigh and Greensboro showrooms, each with their own special flair.

About Hendrix Business Systems, Inc.

Hendrix Business Systems, Inc. is a privately held Charlotte-based technology company that specializes in providing businesses of all types and sizes with the highest quality imaging equipment and related software solutions. Founded in 1976 as an office equipment repair service company, Hendrix Business Systems continues to operate with this same fundamental commitment to service by backing everything they sell with award-winning service. As an Authorized Canon®, HP® and Xerox® independent dealer, Hendrix Business Systems offers the most reliable and advanced equipment available on the market today, and they have specialists to implement solutions tailored to a variety of business environments. For more information, please visit https://hendrixbusiness.com.

Press/Media Contact Information:

Timothy A. Manuel
Marketing/Operations Manager
704-574-4800 ext. 4035

Millennials Haven’t Killed Print: Canon Launches Print for Action Initiative to Show Print Remains an Influential Medium

Print has long been a powerful medium to inspire action, from promoting social change to influencing purchasing decisions. It therefore comes with little surprise to Canon U.S.A., Inc., a leader in digital imaging solutions, that nearly half of Americans would feel sad in a world without print, according to survey findings released by the Company today. The Canon Print for Action Survey1, conducted by Ipsos, uncovers consumers’ perception and use of printed materials, as well as the importance of print in the minds of tomorrow’s business leaders.

“We are pleased to find that, despite living in what seems like a digital world, Millennials still count on print for information and inspiration,” says Shinichi Yoshida, executive vice president and general manager, Canon U.S.A., Inc. “With our new Print for Action initiative, our goal is to highlight the power of print’s versatility by coupling Canon’s deep heritage in innovative imaging with proven statistics to educate and to help empower future business leaders.”

Statistics from the Canon Print for Action Survey reveal that the print medium has a favorable influence in many aspects of the lives of U.S. Millennials. From food and beverage purchasing decisions to study habits to relaxation techniques, print is a driving influence and one that seems here to stay. For instance, according to the Canon Print for Action Survey:

  • Millennials still send printed cards. In fact, for Valentine’s Day 2018, giving printed romance cards (30%) won out over sending e-cards (7%) for Millennials. Overall, in the twelve months prior to the survey1 more than half (51%) of Millennials gave someone a printed card for a celebratory moment or a holiday compared to just 18% that sent a digital greeting on those occasions.
  • Other than watching streaming services (56%), Millennials turn to books (48%) to relax. Nearly half of Millennials surveyed say reading a book makes them feel the most relaxed compared to activities like exercising (37%), cooking (37%) and meditating (21%).
  • Millennials still turn to print to plan out their days. In the twelve months prior to the survey1, 43% of Millennials used physical calendars and 30% of Millennials used planners for scheduling and staying organized.

The Canon Print for Action Survey covers more than just Millennials; its statistical findings span a range of demographics and market verticals. Generational findings all point toward the power of print, with only one-in-five Americans, as a whole, reporting that they rely solely on digital platforms.

With a breadth of expertise in production and wide-format printing, Canon print solutions and cutting-edge technology, including but not limited to the imagePROGRAF large format printer series and Océ Colorado wide format printer, help bring visions to life, which in turn have the power to influence the next generations of consumers. The Canon Print for Action Survey is the first component of an initiative meant to help Canon continue on its path of innovation to provide print solutions that spark creativity in the lives of consumers and help fuel its channel partners’ future success through the power of print.

Source: LINK

Toner Pirates and Printer Phone Scams

Ahoy! Beware of Toner Pirates and Printer Phone Scams


Shiver me timbers, toner pirates are at it again. This sounds like a funny office joke or a Saturday Night Live skit with the “Makin’ Copies” guy. It’s not. A bunch of our customers are reporting that these scammers have been calling them.


As silly as “toner pirates” might sound, make sure everyone in your office understands that this is a real thing and to NEVER order copier/printer supplies from an unsolicited phone call. How real? In 2016, 21 people were arrested in a $126 million telemarketing scam for “selling them (small business and charities) overpriced toner for printers and photocopiers.”

The Toner Pirate Scam

Toner pirates are telemarketing scammers. These scurvy scallywags will lie and say they are representing us (Canon Solutions America or Canon Financial Services). Other times they’ll claim to be from a national toner supplier.

The call sounds helpful and preys on everyone’s desire for a “good deal.” Toner prices are about to go up – order now to save money before toner price rises.  

You then receive low-grade toner cartridges and an invoice stating that you owe 3 times the price you would normally pay for them. If you return the cartridges, you’ll be charged a 15% restocking fee!

These yellow-livered bamboozlers use different tactics to scam you:

  • They pretend to be from your regular supplier or the copier manufacturer. The pitch could be that price is increasing or they have a surplus and are selling at a discount or they need to send you a new manual for your copier.
  • Unordered supplies. You’ll receive an invoice for supplies you never ordered billed to the company address and an employee name they gathered from your website, LinkedIn, etc.
  • Lucky winner! These bilge-sucking barnacles will entice someone in your office with a “free gift” in return for telling them what supplies you use. They’ll then send the merchandise (also overpriced in addition to being unordered) with an invoice to that employee’s name. The scam is that you think you have to pay the invoice.
  • Invoices galore. They keep sending invoices with “past due” and threats of legal action or turning you over to a collection agency until you send payment.

10 Ways to Spot a Toner Pirate

  • The company name is intended to sound like a government agency or the caller says they are affiliated with a company name that is similar to your own supplier’s name.
  • You must act NOW! Either immediately or that day.
  • The caller acts like they’ve done business with you before.
  • Unwilling to send prices in writing.
  • Unwilling to give you references.
  • Caller asks for your copier, fax, or printer model number.
  • Caller asks for the serial number of your copier, fax, or printer.
  • Refuses to give you an actual dollar amount.
  • Offer of a free gift for ordering.
  • The caller is often located out of state and won’t give you an exact address.

Send Them to Davey Jones’ Locker

Here are steps to avoid being scammed by these peg-legged, swag bellied sea rats:

  • Train all employees to not buy supplies from unsolicited phone calls
  • Assign only one person to be in charge of ordering office supplies and refer all such calls to that person
  • Never provide details about your equipment over the phone — toner pirates will call to collect small bits of information that they can use to make future interactions seem authentic and valid
  • Do not tell strangers your copier serial number, make or model over the phone
  • Know the contact person for your supply and Managed Print service company
  • Never sign for and accept a shipment you did not order
  • Buyer Beware — If an offer seems too good to be true, it is

It’s a gift. You are not legally obligated to pay for goods you didn’t order. If you do receive supplies:

  1. don’t pay
  2. don’t return it
  3. treat it as a gift (but do not use it is may not be an OEM toner)

There you have it. Everything you need to know to avoid being scammed and to sink every toner pirate ship.