Security, Your Printers, and Your Data

A data breach will cost you. Market research firm Cybersecurity Ventures estimates the cost of cybercrime will rise to $6 trillion by 2021.  Beyond the dollars and cents of restoring your data and the network, however, a data breach will leave a mark on your brand and weaken your reputation.

This is why security presents an opportunity for companies to differentiate themselves in a crowded, competitive market. Xerox knows this, which is why we hosted a security summit earlier this year. The event offered powerful value to the vendors, agents, dealers and customers who attended, and Channelnomics named the Xerox Security Summit “Best Security Event of 2018.”

If you missed the Xerox Security Summit, here are a few other things you should know about security.

Nine ideas about information security from six experts

For the criminals, your data is at the core of a lucrative business model, which is why the threat landscape always changes. Information security is several things, but it is never a one-and-done thing. Here are some ideas from the Xerox Security Summit that will help you think about your information security strategy.

Read: Cisco and Xerox Boost Cybersecurity for Printers on the Network and A Partnership for Security Policy Management and Enforcement

Common Criteria certification for security

Achieving Common Criteria Certification is not so common. That’s why Xerox is especially proud to receive the industry’s most stringent information security standard certification from National Information Assurance Partnership (NIAP).

With cyber security threats growing in both numbers and complexity, NIAP determined to tighten up its security standard for hard copy devices. In November 2017, 10 Xerox AltaLink MFPs became the first products to receive Common Criteria certification from NIAP for the new standard.

Read: Getting Out in Front of Evolving Security Threats

Xerox-McAfee solutions provide unrivaled security

Xerox print devices have been engineered with security in mind. That’s why Xerox is the only company that embeds whitelisting technology from McAfee, and provides a free extension for ePolicy Orchestrator.

Xerox’s AltaLink multifunction printers come bundled with McAfee Embedded Control software, so you can rest easy knowing that your MFPs, and any data associated with them, are safe and secure. Key features:

  • Whitelisting: Xerox pre defines a list of trusted applications and functions that can run on an MFP; nothing else is allowed to execute. This is the most efficient way of blocking malicious attacks and attempts to corrupt the printer’s firmware
  • Alerts and audit logs: Any attempt to change applications, or perform a blocked activity, triggers an email alert to the system administrator. What’s more, tracking those attempts is easy.
  • McAfee ePolicy Orchestrator (ePO): Using the free ePO extension from Xerox, IT admins can include Xerox printers in their central security management process. McAfee ePO is easy to use, with drag-and-drop dashboards, and lets organizations use their existing IT infrastructures. Adding eligible Xerox devices to the ePO allows administrators to receive automated alerts, view device security events on the ePO dashboard, keep device firmware current, and track up to 60 security settings.

Read: Lock Down Printers with McAfee Embedded Control Technology

What motivates cybercriminals?

The obvious answer is money, but cybersecurity company McAfee wanted to know if there is more to it. McAfee researchers examined recent examples of ransomware and the accompanying ransom notes that included email addresses where victims could send their payments or ask questions. The researchers sent emails asking the “actors” if they would answer a few questions.

Initially, the McAfee team received a few replies, but most of the actors did not want to cooperate. No surprise there. But their luck slowly changed over the next few weeks, and the researchers gathered a collection of conversations. Their findings:

  • Yes, it’s about the money. Travel, cars, a house, and some were simply paying off debts.
  • Almost all said they were willing to negotiate the ransom price, if the victim cannot afford to pay.
  • People become ransomers because they believe cybercrime is low-risk with high returns. This is increasingly untrue, because law enforcement agencies have partnerships with academic institutions and cybersecurity companies (like McAfee).

Read: How McAfee Uncovered a Cybercrime Gang

A leader in cloud-based MPS security and workflow automation

Xerox is the only cloud-based managed print services (MPS) provider that has achieved in-process status for the U.S. government’s Federal Risk and Authorization Management Program (FedRAMP) for our MPS offerings. This designation tells decision makers at federal agencies that our solutions can improve the security of their information, cut printing costs and improve transparency.

Source: www.connect.blogs.xerox.com

Meet Morgan Rogers whose middle name might as well be “computer-engineering”!

In 2004, Morgan Rogers’ first job when he started at Hendrix Business Systems, was in the warehouse.  At that time, he was the go-to-guy and was always called upon to fix the ‘odd and unusual’. That experience showcased his aptitude and enthusiasm for solving strange equipment related problems. Six years later in 2010 he decided to nurture that talent by pursuing a college degree in Computer Engineering at the University of North Carolina while continuing to work “on and off” with the team at Hendrix Business Systems. He returned as a permanent team member in 2014, thanks to his view that “Hendrix is a great  place to work and grow”.

In the IT department he learnt more about Canon’s software including uniFLOW and has now become an invaluable link between the client and the technology and helping to assist customers with the products that will help their companies grow. Also, with his help, Hendrix Business Systems has become one of the top 25 dealers for uniFLOW in the nation.  Morgan is most proud of his involvement with the success and growth of the software vertical here at Hendrix Business Systems. It is not easy to explain an intangible item to a client, but he found ways to demystify the solutions and explain them in a way that allows the client to see the value of the software. This approach has allowed Morgan to thrive as he is great at building and maintaining strong relationships with clients…in fact his favorite part of his role are the face-to-face interactions while he is onsite.

Morgan believes that ‘knowledge’ is what sets Hendrix Business Systems apart from its competitors. Hendrix Business Systems undoubtedly has some of the most experienced and knowledgeable technicians in the area, including at least two persons who’re fully qualified to install and service uniFLOW. This allows Morgan and his team to handle problems quickly, without the need to call for tier two support, etc…which can take time. Time in his life and his customer’s live is indeed as they say…money.  As such, Morgan is always busy working hard to ensure his customers stay ahead of the curve. His latest focus has been on the drop-in place Data Collection Agent (DCA), which allows easier installs of equipment and meter reading. He is also constantly working on the data infrastructure, making the connection between offices faster and adding more automation and security, to ease the upkeep.

For those who know Morgan personally, they’ll know that he’s all about technology. Even in his leisure time he enjoys working with computers and programming robotics and video games. Now, you might be curious as to where all this tech ingenuity comes from. He credits his father and grandfather as they were ‘always building something’. As a child, Morgan often observed and participated in these various projects with them. Morgan comes from a large family and credits them for him being the friendly, knowledgeable and creative man he is today.

Morgan loves assisting anyone in any way he can…so don’t hesitate to contact him  if you need assistance!

Five Considerations for MFP Security

Security is one of the top three considerations when procuring printers and Multifunction Printer (“MFP”) devices according to Infotrends in their December 2016 “Office Document Technology Security Study & Industry Security Score Card”. Your company’s information security needs, corporate policies, and IT infrastructure are key considerations when choosing the right MFP.

Click Here To Read the White Paper

Meet Brandon Sherrill – Taking customer service to the next level

Brandon Sherrill grew up in North Carolina where he attended Independence High School. After graduating with honors, he obtained a degree in Industrial Designs at The Savannah College of Art and Design. His first job was as a graphic designer and prepress operator at a small print shop. His passion for the industry motivated him to continue his professional development and he has since received many certifications and accreditations including IGEN certification, EFI Fiery Pro and more.  His background in color management, graphic designing, troubleshooting, workflow management and customizing workflows for end users has been invaluable to the small and large firms he has worked for over the years.

Interestingly enough, Brandon was a former customer of Hendrix Business Systems and was very impressed with the great service he received and the knowledge of our staff. He subsequently applied for a job at the company and was offered the position of ‘Production Support Specialist’, a position created specifically for him as management believed his unique skill set would help bridge the gap between sales and technology.  His over 14 years of experience in the industry prior to joining our team four years ago has proven invaluable in his education of the sales team about the products the company sells. Similarly, his testing of potential machines/technology purchases ensure optimal performance and customer satisfaction for our clients before they make their investment. Brandon also enjoys training end users and visiting our clients. A great day for him is when he is able to assist customers and witness them being pleased with the service received. This inclination for customer satisfaction is a trait that is embedded in both the Hendrix family and Brandon.

Brandon is grateful for the opportunity to be part of such a great company and to have had many remarkable experiences throughout the years. One that comes to mind and is worth mentioning was when he was doing a service training for the Carolina Panthers and he was lucky enough to have a t-shirt signed by Luke Kuechly (Panther linebacker and one of Brandon’s favorite players). He even got the opportunity to meet coach Ron Rivera! Brandon was so excited, he forgot to take a picture with them, but it was an experience that is indelibly etched in his memory and was definitely one of the most exciting installs he has ever done. Another great aspect of the firm that Brandon can attest to is Roger Hendrix’s commitment to not his customers, but also the growth and professional development of his team.  As such, encourage abounds in the firm for staff to pursue higher levels of education in their field. Speaking of teams and fields…another Brandon is also very proud of being the founder and coach of the Hendrix slow pitch softball team.

You might be surprised to know that Brandon has a black belt in taekwondo,  which was sparked from his child fascination with the Teenage Mutant Ninja Turtles! He also knows how to cut his own hair, a skill not many of us can say we have under our belt.  Brandon always puts God first, he comes from a Christian home and was taught to treat others as you would like to be treated. This was instilled in him by his grandfather, Charles Wesley Long,  fondly known as ‘Paw Paw’, who played a significant role molding Brandon into the man he is today. Life’s lessons from his grandparents can be credited for his humble demeanor and desire to learn something new everyday. Brandon loves to always be of assistance to his customers, so if you’re in need of some black belt level office machinery setup, support and training…give him a call!

 

Canon Remote Service Offerings

CANON REMOTE SERVICES OFFERINGS

ADVANCED SERVICE TOOLS DESIGNED FOR OPTIMAL DEVICE PERFORMANCE

Canon authorized service providers are equipped with a number of remote diagnostic tools to help them service Canon equipment so that they can respond to issues quickly, help save time, and deliver a high level of device performance.

Automation of Time-Intensive Tasks

Canon can help minimize the time needed to obtain meter readings, resolve printing errors and paper jams, update and configure print devices, and monitor the status of supplies. Many of these processes can be automated so that you should be able to devote your resources to more strategic tasks that are important to your business.

Greater First-Call Resolution

With Canon’s Remote Services tools, authorized dealer technicians have access to machine service data right from their mobile devices. This often allows them to diagnose the problem and obtain the proper parts before arriving at your site. As a result, many problems can be addressed faster and resolved the first time.

Optimum Device Performance

Using Canon’s Remote Services tools, authorized dealer technicians are typically able to minimize downtime of equipment. These services help your Canon devices to provide consistent, reliable performance day in and day out.

REMOTE SERVICES TOOLS

imageWARE Enterprise Management Console (iW EMC) iW EMC is an optional, browser-based network device management tool which allows you to centrally manage your Canon and non-Canon devices.* It offers advanced, automated task management such as: • Retrieving/distributing device settings • Rebooting devices • Retrieving/distributing address books • Discovering new devices • Sending email alerts regarding device errors

Remote Operator’s Software Kit

The Remote Operator’s Software Kit, which comes standard with all third generation imageRUNNER ADVANCE devices, helps Canon authorized service providers in diagnosing issues remotely by being able to see the control panel of a device from a computer screen. The Remote Operator’s Software Kit can also be used to train end-users when the service provider is not physically located at your location.

SnapShot

Canon’s SnapShot tool gives authorized dealer service technicians direct access to equipment service data right from their mobile devices. This can help them to identify the issue before arriving on-site, so that they go to your location with the correct tools and parts. Once on-site, technicians can also use SnapShot to access a database of service documentation that they can reference as needed. As a result, problems are typically resolved faster and require fewer service calls than in the past.

imageWARE Remote

imageWARE Remote comes standard in Canon devices. Once activated, it can be used by Authorized Canon Service providers to: • Automate meter reads • Responsively monitor device condition • Help automate supply replenishment to reduce administrative burden • Streamline service delivery • Help improve the operational performance of machines And, when used in combination with Canon’s Content Delivery System (CDS), service providers can also update device firmware remotely, or, using the Local Content Delivery System (LCDS), can update device firmware within your network, all during a time of day that’s the least disruptive to your business.

source: canon.com

Meet Tom Sexton, our long-serving IT whiz!

Passionate about learning new things and keeping abreast with the rapid changes in the IT field, Tom Sexton is someone who combines a solid understanding of computer fundamentals with years of hands-on experience and troubleshooting skills.  As Director of IT at Hendrix Business Systems, Tom is proud of his accomplishments over the 30 years that he’s been with the company.

Looking back, Tom says he has absolutely no regrets. Tom started his career as a delivery driver for A.F. Dancy Company in 1973.  In 1974 he learned how to repair the then highly popular IBM Selectric typewriters, a skill he developed and used to repair end user’s equipment and on occasion, even other dealer’s equipment. When the typewriter business faded, Tom had to change his business model where his focus was more on computers and computer repairs. He has always loved the challenge of taking something that is broken and fixing it, whether it be mechanical or nowadays, digital.

In December 1987, Tom was in the process of closing his business in Charlotte and selling store fixtures when Roger Hendrix and Kurt Hendrix came to buy some shelving.  They had a conversation during that encounter and Tom was invited to visit the Hendrix store in Monroe since he was at the time deciding what was going to come next in business. Tom choose Hendrix because he saw this as an opportunity to get in on the ground floor of a growing company.  Hendrix Business Systems has a great staff of employees and they take pride in providing their customers with a product or service, often the same day or next. They are flexible to their customer’s needs much more than their competitors. Whilst their competitors take an average of 4 days to set up and connect after delivering a machine, Hendrix usually delivers, setup and connect the same day.  Providing exceptional customer service is a priority to the company and taking care of its staff is equally important and this is one of many things that make Tom feels at home. Just over 30 years later, Tom frequently pats himself on the shoulder for making the decision to join the Hendrix Business Systems family.

As the business grew, the need for tracking service calls by other means than paper notes became apparent.  Tom is still today very proud of the customized database program he wrote to enter, track and print service calls and invoices on an electronic typewriter.  Since the program was custom, modifications were easily made to accommodate business growth and needs. In recent times, Tom completed the implementation of a network and telephone system, which gives the company the ability to connect and manage all their branches under one standard communication platform, another challenging project successfully completed of which he is proud.   One of Tom’s proudest moments was when Roger Hendrix presented him with a crystal plaque celebrating his 25 years with Hendrix Business Systems. Tom’s innate ability to be a problem solver also helped him receive a letter of commendation for writing a program for a local volunteer fire department to track ambulance response calls. So when he is not busy writing programs or doing anything IT related, you might be surprised to know that as much as he loves technology, he’s not on social media as he’s not a fan. Instead, he’s likely to be at the movies, going to comedy clubs, taking a trip or just simply listening to music as he finds this most enjoyable.

Tom credits his parents and eight years of private school for molding the person he is today. He also believes that without trustworthiness and truthfulness, no-one can succeed in anything.

So the next time you have an interaction with Tom Sexton, just remember that he, just like everyone else here, is ready and willing to make your experience with Hendrix Business Systems a memorable and satisfying one. Come in and see us, or click here to learn more about the services we offer.

Canon imagePRESS C850 Digital Color Press Series- expanding its application versatility

Expanded Versatility of Canon imagePRESS C850 Digital Color Press Series Allows Print Professionals to Produce Long Sheet Applications at High Volumes

MELVILLE, N.Y., May 24, 2018 – Canon U.S.A., a leader in digital imaging solutions, is building upon the success of its imagePRESS C850 Digital Color Press Series, announcing new optional add-ons and features designed to expand its application versatility. The new optional POD Deck Lite XL Long Sheet Feeder can help users of the imagePRESS C850/C750/C650 and imagePRESS C65 digital color presses to run continuous auto-duplexed long sheets of sizes up to 13 by 30 inches.

The expansion of the imagePRESS C850 Digital Press Series means print professionals who purchase these options can quickly and easily create applications such as book covers, six-panel brochures, dust jackets, maps, larger posters, banners, point-of-purchase signage, pocket folders and calendars – all in one workflow designed to be seamless and productive.

“The imagePRESS C850 Digital Color Press Series was already known for its rich, predictable image quality. Now, with the addition of the new POD Deck Lite XL Long Sheet Feeder, Canon is doing even more to help print professionals boost their productivity and exceed the expectations of their customers,” said Toyotsugu Kuwamura, executive vice president and general manager, Business Imaging Solutions Group, Canon U.S.A., Inc. “We are confident that users will enjoy this combination of vibrant image quality, versatility and long sheet applications that can now be created, resulting in a strong and smooth workflow.”

In addition to the long sheet feeder, the digital front end options for the imagePRESS C850 Digital Press Series now also incorporate the following updates:

  • Canon’s PRISMAsync Color Print Server version 6, which is now standard, offers embedded color verification and validation and can help a broad range of customers to achieve optimal, predictable print quality. The redesigned user interface further helps customers navigate quickly.
  • The imagePRESS Servers H300 V2 and G200 powered by EFI Fiery® technology provide new management tools to help users print jobs correctly the first time.
  • For the imagePRESS Server H300 V2, Canon now includes the new Media Librarian feature to help simplify the process of creating, editing and organizing media stocks on imagePRESS devices.

The imagePRESS C850 Digital Color Press Series offers users outstanding quality, productivity and versatility in a compact, scalable footprint. Designed for small-to-medium commercial, franchise, in-plant, transactional and quick printers, the imagePRESS C850 digital color press is equipped to handle a variety of media options including envelopes, and heavy, coated, and textured stocks up to 110 lb. Cover. It also supports validated heavier stocks up to 130 lb. Cover at an outstanding level of reliability and performance.

Availability

These latest product updates are now available.

For more information on Canon U.S.A., please visit http://www.usa.canon.com.

About Canon U.S.A., Inc.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2017† and is one of Fortune Magazine’s World’s Most Admired Companies in 2018. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

Source: www.usa.canon.com

Meet, our very own, Jeff Whitlock!

Jeff Whitlock grew up in Wilmington, North Carolina.  He graduated from John T. Hoggard High School and later Central Piedmont Community College where he started with a major in Architectural Technology and later switched to Electronics. In 1990, Jeff started off as a technician and worked his way up over the course of 28 years in the copier industry.  Three years ago Jeff was offered his current position as Director of Service by Roger Hendrix, the head of Hendrix Business Systems. He describes his current workplace as a great place to be. Since the company is family owned, Jeff thinks the open lines of communication throughout the organization makes it easier for him to do his job and to liaise with the employees in the other departments. Additionally, the company’s customer-oriented approach and willingness to listen and serve their customers are what makes them stand out from the rest of the competition and in turn generates new and repeat customers. This approach is one that Jeff highly appreciates about the company. In fact over the three years, he has been on board, his team has managed to increase the company’s First Call Effectiveness (FCE) from 55% to 75%, for which they won a national award for consistency. This is an accomplishment he is particularly proud of and when he speaks of it he often credits Barry Houser and Ezra Ethridge who acted as his mentors in his beginning years when he started in service management. They coached him on how to manage people effectively and how to run a service organization and he is very grateful for their guidance and influence in his career.

In his personal life, you may not have realized that Jeff is the holder of a second-degree black belt in Taekwondo. Through dedication and perseverance, he was able to reach this level of achievement. Even though he practices this form of martial art in his leisure time, he applies the same principles of self-discipline, quick thinking and never giving up to his projects and managing his team. When he’s not spending time with his family…namely wife Debra, son Jeffrey and two adorable beagles, he is usually snowboarding, learning more about Mustangs and muscle cars or hiking. Red Rock Canyon in Las Vegas, Nevada is a hiking destination that is indelibly etched in his memory, as he described the view as breathtaking.

Jeff lives by the mantra “honesty and integrity are the most important set of values to have.” Being “a man of his word” is also what he strives to help him stand out from the competitive professional landscape. With his son Jeffrey, like within himself and his professional team members, you can see these mantras taking shape.  These concepts blend perfectly with the corporate culture here at Hendrix Business Systems and it’s the reason why Jeff is such a great fit for us now and into the future. So please be sure to reach to our Director of Service now that you know him better and tell us what we can do to make your experience with us the best in the business.

What’s a Managed Print Service and Does Your Business Need It?

You might have heard of managed print services (MPS), but what exactly are they and how can your business benefit from them?

Does your business need a Managed Print Service?
In essence, MPS allow you to outsource all your printing and imaging requirements. Every job done by a printer, fax machine, copier or multifunction device is outsourced to an experienced vendor who will efficiently and cost-effectively handle larger printing projects for you at a set cost.

Some businesses can reap a lot of benefits from these services but, as with everything in life, there are pros and cons to consider.
Most printing equipment manufacturers offer managed print services which often come at a very competitive price and enable you to benefit immediately from any new technology. However, low prices usually only apply to the manufacturer’s own brand.

This solution only offers limited product flexibility but, if this isn’t a priority for your business, it can be a good option. It can simplify and streamline equipment acquisition and support while at the same time allowing you to control and monitor your monthly spend.
You no longer have to worry about printing equipment breaking down. Your MPS provider will take care of any repairs for you, so you can enjoy the peace of mind of knowing that any printer issues will be dealt with promptly.

Managed print services also allow you to monitor whether your staff are taking office supplies for personal use.
Furthermore, you’ll end up using less electricity, ink/toner, and paper – that’s not only great for the environment but it can save you time and money in the long run.

Managed print services are particularly useful if you’re running a larger company. It can alleviate cash flow problems because you always know exactly how much you’ll spend on your printing services. Your MPS provider can also provide good printing supplies at discounted prices.

Smaller businesses that only occasionally need to complete larger printing projects can get them printed by a professional printing service, like Helloprint. That way you’ll receive quality printouts without having to commit to an ongoing service.

For some businesses, managed print services can be a great way of saving money, time and nerves. MPS providers understand that their clients demand exceptional service and innovation, and are constantly working to improve their offering.

When choosing a provider, it’s important to take your time to fully understand what you will get out of it. Whether outsourcing these services makes sense for your business is something you have to decide for yourself.

Recap: Hendrix Business Systems Technology Showcase 2018

Hendrix Business Systems, Inc. recently successfully hosted our Technology Showcase event. This event took place at our recently expanded Charlotte, NC, Founders Hall location on April 12, 2018.

At Hendrix Business Systems, we sell a number of office products and software solutions. This event was the perfect opportunity for us to showcase to our clients and potential customers the variety of options we offer. 120 guests representing 51 companies attended and were treated to personal demonstrations of the products on hand. Lunch was catered by City Smoke and Aria.

Our technical showcase centered around demonstrations of our full suite of Canon and Xerox desktop printers, workgroup and high-production devices delivered by the manufacturer’s representatives, as well as our own Sales Representatives. In addition, we offered demonstrations of MBM ancillary finishing devices, such as cutters, folders, and shredders.

This year’s technology showcase, we added something new to the agenda; two special breakout sessions. The first breakout session, uniFLOW, covered areas such as print and copy cost controls, document security and mobile printing. The second breakout session, Square 9 Softworks, covered document capture automation, enterprise content management and business process management.

Hendrix Business Systems has been serving the North and South Carolina area for over 40 years with high volume copiers and printers. We take this opportunity to thank everyone who attended our event while looking forward to an even bigger and better showcase in 2019!