Meet, our very own, Jeff Whitlock!

Jeff Whitlock grew up in Wilmington, North Carolina.  He graduated from John T. Hoggard High School and later Central Piedmont Community College where he started with a major in Architectural Technology and later switched to Electronics. In 1990, Jeff started off as a technician and worked his way up over the course of 28 years in the copier industry.  Three years ago Jeff was offered his current position as Director of Service by Roger Hendrix, the head of Hendrix Business Systems. He describes his current workplace as a great place to be. Since the company is family owned, Jeff thinks the open lines of communication throughout the organization makes it easier for him to do his job and to liaise with the employees in the other departments. Additionally, the company’s customer-oriented approach and willingness to listen and serve their customers are what makes them stand out from the rest of the competition and in turn generates new and repeat customers. This approach is one that Jeff highly appreciates about the company. In fact over the three years, he has been on board, his team has managed to increase the company’s First Call Effectiveness (FCE) from 55% to 75%, for which they won a national award for consistency. This is an accomplishment he is particularly proud of and when he speaks of it he often credits Barry Houser and Ezra Ethridge who acted as his mentors in his beginning years when he started in service management. They coached him on how to manage people effectively and how to run a service organization and he is very grateful for their guidance and influence in his career.

In his personal life, you may not have realized that Jeff is the holder of a second-degree black belt in Taekwondo. Through dedication and perseverance, he was able to reach this level of achievement. Even though he practices this form of martial art in his leisure time, he applies the same principles of self-discipline, quick thinking and never giving up to his projects and managing his team. When he’s not spending time with his family…namely wife Debra, son Jeffrey and two adorable beagles, he is usually snowboarding, learning more about Mustangs and muscle cars or hiking. Red Rock Canyon in Las Vegas, Nevada is a hiking destination that is indelibly etched in his memory, as he described the view as breathtaking.

Jeff lives by the mantra “honesty and integrity are the most important set of values to have.” Being “a man of his word” is also what he strives to help him stand out from the competitive professional landscape. With his son Jeffrey, like within himself and his professional team members, you can see these mantras taking shape.  These concepts blend perfectly with the corporate culture here at Hendrix Business Systems and it’s the reason why Jeff is such a great fit for us now and into the future. So please be sure to reach to our Director of Service now that you know him better and tell us what we can do to make your experience with us the best in the business.

What’s a Managed Print Service and Does Your Business Need It?

You might have heard of managed print services (MPS), but what exactly are they and how can your business benefit from them?

Does your business need a Managed Print Service?
In essence, MPS allow you to outsource all your printing and imaging requirements. Every job done by a printer, fax machine, copier or multifunction device is outsourced to an experienced vendor who will efficiently and cost-effectively handle larger printing projects for you at a set cost.

Some businesses can reap a lot of benefits from these services but, as with everything in life, there are pros and cons to consider.
Most printing equipment manufacturers offer managed print services which often come at a very competitive price and enable you to benefit immediately from any new technology. However, low prices usually only apply to the manufacturer’s own brand.

This solution only offers limited product flexibility but, if this isn’t a priority for your business, it can be a good option. It can simplify and streamline equipment acquisition and support while at the same time allowing you to control and monitor your monthly spend.
You no longer have to worry about printing equipment breaking down. Your MPS provider will take care of any repairs for you, so you can enjoy the peace of mind of knowing that any printer issues will be dealt with promptly.

Managed print services also allow you to monitor whether your staff are taking office supplies for personal use.
Furthermore, you’ll end up using less electricity, ink/toner, and paper – that’s not only great for the environment but it can save you time and money in the long run.

Managed print services are particularly useful if you’re running a larger company. It can alleviate cash flow problems because you always know exactly how much you’ll spend on your printing services. Your MPS provider can also provide good printing supplies at discounted prices.

Smaller businesses that only occasionally need to complete larger printing projects can get them printed by a professional printing service, like Helloprint. That way you’ll receive quality printouts without having to commit to an ongoing service.

For some businesses, managed print services can be a great way of saving money, time and nerves. MPS providers understand that their clients demand exceptional service and innovation, and are constantly working to improve their offering.

When choosing a provider, it’s important to take your time to fully understand what you will get out of it. Whether outsourcing these services makes sense for your business is something you have to decide for yourself.

Recap: Hendrix Business Systems Technology Showcase 2018

Hendrix Business Systems, Inc. recently successfully hosted our Technology Showcase event. This event took place at our recently expanded Charlotte, NC, Founders Hall location on April 12, 2018.

At Hendrix Business Systems, we sell a number of office products and software solutions. This event was the perfect opportunity for us to showcase to our clients and potential customers the variety of options we offer. 120 guests representing 51 companies attended and were treated to personal demonstrations of the products on hand. Lunch was catered by City Smoke and Aria.

Our technical showcase centered around demonstrations of our full suite of Canon and Xerox desktop printers, workgroup and high-production devices delivered by the manufacturer’s representatives, as well as our own Sales Representatives. In addition, we offered demonstrations of MBM ancillary finishing devices, such as cutters, folders, and shredders.

This year’s technology showcase, we added something new to the agenda; two special breakout sessions. The first breakout session, uniFLOW, covered areas such as print and copy cost controls, document security and mobile printing. The second breakout session, Square 9 Softworks, covered document capture automation, enterprise content management and business process management.

Hendrix Business Systems has been serving the North and South Carolina area for over 40 years with high volume copiers and printers. We take this opportunity to thank everyone who attended our event while looking forward to an even bigger and better showcase in 2019!

Welcome to our first e-Newsletter!

Welcome to our first monthly e-Newsletter. Our team at Hendrix Business Systems want you to get expert advice, the latest updates and tips on everything related to document management, managed print services (MPS), managed IT services and advanced services. The purpose of our monthly communication is to provide useful, educational, informative, and at times, entertaining content about our industry. Don’t worry about solicitations, sometimes we may feature a special offer, but generally we look to send out a healthy dose of useful tidbits that we hope will be of interest to you!

We encourage our clients and contacts to connect with us on our social media platforms. Follow us on our networks so you will be up to date on items that may be of interest to you and your friends and family.

Just click on the links below to become part of our online community as well. We would welcome and appreciate establishing a lasting relationship with you. Being connected online allows you to participate in conversations, send feedback, and enjoy the content we will be sharing with you.

Find us on: Facebook, Youtube, Linkedin and Twitter.

We hope you find our e-Newsletter issues as informative as we hope it would be …Enjoy!!

You’re invited to our Technology Showcase 2018 this Thursday! RSVP today!

On Thursday April 12th, we will be hosting our Technology Showcase for 2018. The event will be held at Hendrix Business Systems Founders Hall, 100 North Tryon Street, Suite 130, Charlotte NC. This event is jam packed with interesting speakers and topics, so stop by when you can between 10:00am and 4:00pm and be our guest.

Our first breakout session, uniFlow, starts promptly at 11:00 am. It will cover areas such as print and copy cost controls, document security and mobile printing.

The second breakout session, Square 9 Softworks, will begin at 12:30pm. This session will cover document capture automation, enterprise content management and business process management.

All sessions promise to be informative and engaging and fun, so make a special effort to attend.

This Technology Showcase is not an event to be missed. It will be catered by City Smoke. There is also the opportunity to win free prizes and most importantly it provides a forum where you can learn about and keep up to date with new technology in the document solutions industry.

We invite you to come and be a part of Hendrix Business Systems’ Technology Showcase 2018!

Hendrix Business Systems Celebrates Grand Re-Opening and Ribbon Cutting Event

Hendrix Business Systems, Inc. (HBS), a North and South Carolina independent Canon and Xerox office equipment dealer, hosted a special Grand Re-Opening and Ribbon cutting event with the Charlotte Chamber of Commerce and the American Heart Association of Charlotte, as well as, partners and clients as their guests. This event celebrated the newly expanded Uptown Charlotte Showroom and Laboratory located in Founders Hall, 100 North Tryon Street.





Another Satisfied Customer for Hendrix Business Systems!

Here, at Hendrix Business Systems, we are focused on delivering the best service during the time a customer entrusts us to take care of their equipment.  So much so, that we continue to enjoy one of the highest customer retention rates in the industry!  Below is an order about to be delivered to another satisfied customer! Click here for more!


Canon U.S.A. was recently named by American Security Today (AST) as a Winner of their 2017 Platinum ‘ASTORS’ Homeland Security Award

Canon U.S.A. was recently named by American Security Today (AST) as a Winner of their 2017 Platinum ‘ASTORS’ Homeland Security Award. The award recognizes our imageRUNNER ADVANCE platform, uniFLOW, and imageWARE Secure Audit Manager Express for “Best Access Control & Authentication Solution”.

AST 2017 Platinum ‘ASTORS’ Award Winner “Best Access Control & Authentication Solution” CANON U.S.A., INC. imageRUNNER ADVANCE, uniFLOW imageWARE Secure Audit Manager Express. The 2017 ASTORS Homeland Security Awards were presented on November 15, during the International Security Conference & Exposition (ISC East) held in the Jacob Javitz Convention Center in New York City. The awards, given by American Security Today, the premier provider of public safety information for Homeland Security, recognize outstanding product and services achievements and exciting new technologies in physical and IT security.

Canon’s imageRUNNER ADVANCE platform offers a range of security capabilities and options that can help facilitate the confidentiality, accessibility, and availability of information. Upon authentication, Universal Login Manager controls access to various functions to authorized users, and can help prevent sensitive information from being disclosed or distributed. Additional multilayered security solutions incorporated into the imageRUNNER ADVANCE platform include Hard Drive Encryption, Erase and Formatting, and IPsec support. Canon’s uniFLOW Solution can help save organization’s time and money by providing controls over its compatible printer and multifunction printer and scanner fleet. Its Secure Print functionalities and user tracking features help organizations of all sizes limit access to their confidential documents.

Canon Receives Eleven 2017 Summer Pick Awards from Buyers Laboratory, LLC

Canon, U.S.A., Inc., a leader in digital imaging solutions, builds on the success of its imageRUNNER ADVANCE, imageCLASS and imageFORMULA line as the recipient of eleven 2017 Summer Pick Awards from Keypoint Intelligence – Buyers Lab (BLI). BLI recognized Canon across the enterprise solutions, desktop solutions and scanner solutions categories.

Read the full story: Here

Hendrix Business Systems wins Office Technology Service Excellence Award from BEI Services and ENX Magazine – Platinum Recipient

Hendrix Business Systems, Inc. wins Office Technology Service Excellence Award from BEI Services and ENX Magazine – Platinum Recipient. Hendrix committed to a full audit of individual technician and overall service department performance by BEI service Inc., the only source of machine and service performance benchmarking in the world. Hendrix was evaluated and proved to outperform other dealerships nationally in key areas relating to customer service.